Privacy Policy
This document clearly explains how your personal information is collected, used, and kept secure when you use the cv 66 platform.
1. Introduction and Scope
This privacy policy applies to all services on the cv 66 platform. When you visit the cv 66 website, create an account, or use any service, you are considered to have accepted the terms of this policy. Please read this document carefully before using our services.
cv 66 believes that protecting users' personal information is a fundamental responsibility. Only individuals aged 21 or above may open an account and use services on our platform. To learn about user rights and the terms of platform use, please visit our Terms and Conditions page.
"Information" as used in this document refers to any data that can identify a specific person — such as name, mobile number, email address, date of birth, and financial transaction details. This information is never collected without a relevant purpose.
2. What Information We Collect
cv 66 collects only the information necessary to provide its services. The different types of information are described below:
Identity Information
- Full name and date of birth
- National ID or passport number (for verification)
- Username
- Password provided at registration (stored in encrypted form)
Contact Information
- Email address
- Mobile number
- Current address (where applicable)
- Preferred method of contact
Financial Information
- Deposit and withdrawal history
- Transaction details via bKash, Nagad, Rocket, Upay, or bank transfer
- Last four digits of the payment method (full number is not stored)
Technical Information
- IP address and browser type
- Device type and operating system
- Session duration and list of pages visited
- Cookies and local storage data
Gaming Activity Information
- Betting history and results
- Bonus claim history
- Preferred game categories
- Session-based gaming activity
Support-Related Information
- Content of messages sent via live chat or email
- Details of complaints or requests
- Records of resolutions provided by the support team
3. Purpose of Using Information
Collected information is used only for specific and legitimate purposes. cv 66 never uses user information for excessive or irrelevant purposes.
| Purpose | Explanation |
|---|---|
| Account Management | To handle registration, login, password recovery, and account security. |
| Identity Verification | To complete the KYC process and prevent fraud. |
| Financial Transactions | To process deposits, approve withdrawals, and issue bonuses. |
| Customer Support | To resolve issues via live chat or email, in both Bengali and English. |
| Platform Improvement | To analyse user behaviour and improve service quality and design. |
| Notifications and Promotions | To inform users who have given consent about relevant offers and updates. |
| Legal Obligations | To comply with applicable laws and regulations and to resolve disputes. |
cv 66 never uses your information to make automated decisions that negatively affect your account — any such action allows for human review.
4. Information Disclosure and Third Parties
cv 66 never sells users' personal information or shares it with third parties for advertising purposes. However, limited information may need to be shared in specific circumstances:
Payment Processors
Information necessary to complete transactions via payment methods such as bKash, Nagad, Rocket, Upay, and bank transfer is shared with the relevant institutions.
Security Partners
Limited data may be exchanged with trusted security service providers to detect fraud and ensure account security.
Legal Requirements
In some cases, providing information is legally required to comply with valid orders from competent authorities or court directives.
Technology Service Providers
Limited data may be shared with reliable technology partners for server hosting, data analysis, and technical support.
Game Providers
Minimum necessary session data may be shared with game studios to ensure the quality of slots, live casino, and sports betting services.
What We Never Do
- Sell information to third parties
- Share with irrelevant advertising organisations
- Marketing communications without consent
5. Cookies and Tracking Technologies
cv 66 uses cookies on its website — these are small data files stored in your browser that make the service more convenient. The different types of cookies and their purposes are described below:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions, storing security tokens, and protecting form data. | Until the session ends |
| Functional Cookies | Retaining language preferences, layout settings, and personalised experience data. | Up to 30 days |
| Analytics Cookies | Analysing website traffic, page performance, and user navigation patterns. | Up to 90 days |
| Security Cookies | Detecting unusual login activity and ensuring account security. | Up to 14 days |
You can disable non-essential cookies at any time through your browser settings. However, disabling some cookies may cause certain features of the site to not work properly.
6. Data Security Measures
cv 66 takes both technical and administrative steps to keep user information secure with the highest level of care.
SSL Encryption
All data exchanged between the website and the server is encrypted using SSL (Secure Sockets Layer) technology, which prevents third-party access.
Database Security
Stored information is kept in encrypted databases. Passwords are always stored in hashed form — they can never be read directly.
Access Control
Only authorised staff may access user data, and a log is kept of every access. Any unusual activity is monitored immediately.
Regular Audits
Regular security tests and risk assessments are conducted to ensure the effectiveness of security measures.
Even so, no technology system is completely impenetrable. If you notice any suspicious activity, please let us know immediately through our 24/7 live chat support.
7. Data Retention Period
cv 66 retains user information only for as long as necessary. After the retention period, information is securely deleted or deactivated.
| Type of Information | Retention Period |
|---|---|
| Personal information of active accounts | For as long as the account remains active |
| Financial transaction records | Minimum five years from the date of the transaction |
| KYC verification documents | Minimum three years after account closure |
| Customer support messages | Up to two years after the issue is resolved |
| Session and access logs | Up to six months |
| Analytics data (anonymised) | Up to two years |
8. User Rights
Every registered user of cv 66 may exercise the following rights regarding their personal information:
Right to Access
You can request a copy of the information cv 66 holds about you.
Right to Correction
You can contact the support team to correct any inaccurate or outdated information.
Request for Deletion
Where there is no legal obligation to retain data, you may request that certain information be deleted after your account is closed.
Objection to Processing
You may withdraw your consent to marketing communications at any time.
Data Portability
You can request your account information in a structured, readable format.
How to Get in Touch
To exercise these rights, contact the support team via 24/7 live chat or email.
cv 66 values awareness of responsible gaming. Visit our Responsible Gaming section for advice and tools to help you manage your gaming activity in a healthy way.
9. Protection of Minors
21+ Age Policy
cv 66 services are only for persons aged 21 or above. Age verification is carried out at registration, and accounts are activated after verification. If an account belonging to a minor is identified, it is closed immediately and no data is retained. We do not knowingly collect personal information from anyone under the age of 21.
10. Policy Changes and Notification
cv 66 reserves the right to amend or update this privacy policy as needed. If any significant changes are made, registered users will be informed by email or via a notice on the platform.
How You Will Be Notified
- Changes will be communicated to your registered email address.
- A banner notice will be displayed at the top of the platform.
- You will be informed at least 14 days before any important changes take effect.
Continued Use After Changes
Continuing to use the platform after the updated policy takes effect will be taken as acceptance of the new policy. If you do not agree to the new terms, you have the option to close your account.
For more details on using the cv 66 platform and to fully understand your rights and limits of use, visit our FAQ section.
11. Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, contact the cv 66 privacy team through the following:
24/7 Live Chat
After logging in to the platform, click the live chat button. Our support team is available in both Bengali and English, seven days a week, 24 hours a day.
For any privacy-related requests, write to us at:
[email protected]
Privacy-related requests are generally processed within 72 hours. For complex requests, identity verification may be required.
Learn more about cv 66
Visit our About Us page to learn about our platform, services, and team.
Learn About Us